PACIFIC NATIV  (online shop) sells products in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include VAT/Tax.

Contact us

E-mail: [email protected]
Telephone: +358 45 131 7861
Address: Välikatu 3, 06100 Porvoo

Finland

Orders

Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be sent at the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. 

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used for the online purchase.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: [email protected]
Telephone: +358 9 315 42 037 (workdays 9-17)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

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Shipping

Orders are being shipped during workdays. Products from the stock are usually delivered within 3-5 workdays. Delivery for products that are not in stock usually takes 1-3 weeks. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order and as seen below in the shipping rates tables.

Shipping within Finland

Posti and Matkahuolto standard pickup: 3-5 days
Posti home delivery: 3-5 working days
Posti Express (envelope package) 2-3 days

International Shipping

International shipments are home delivery or from a designated pick up point. 

Posti is from 1-3 weeks
UPS from 8-10 days

Please inform us without a delay – at least within 14 days – in case a product has been lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

National shipping rates

SHIPPING RATES ARE AUTOMATICALLY CALCULATED AT CHECKOUT

All orders in Finland over 350€ FREE SHIPPING

International shipping rates

Returns

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.

Cancelling an order, defect liability and reclamations

The customer has the right to cancel an order before the order is dispatched. The cancellation must be done in writing by an e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

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